How do I place an
You can either purchase
the server online or ask to have a salesperson contact you. Alternatively,
you may also phone us at (603) 5638-8187.
What methods of payment do
SpaceSolutions accepts credit cards, check and bank wire. You will be invoiced before your server goes
online, and then each month thereafter.
For more information: call 603-5638-8187
Will SpaceSolutions move
my domain to my new server for me?
You will be responsible
for uploading your site to your server, and for any necessary updates
What are your network connections?
network is fully switched using Cisco network gear and is engineered
with full redundancy to ensure there is no single point of failure.
The SpaceSolutions network is multi-homed with DS3 to OC3 connections
through AT&T, UUnet, Qwest, Time Warner Telecom, and SBC, providing
fast, reliable connectivity. The network currently has capacity
greater than 465 Mbps and we are continually adding connectivity
to accommodate our clients' needs.
Will I have Root Control (Super
YES, you will
have complete "root" access on your server and can add as many domains
as you like. You are welcome to install any software you like on
your server without restriction and can resell services at any rate
Is there a guarantee on hardware
Yes. In the event
of a hardware-related problem, we will immediately replace any failed
component at no cost to you. Replacements are usually made within
30 minutes to an hour. For hardware downtime beyond 2 hours, you
will be refunded 5% of your monthly fee per additional hour of downtime.
You will be notified by e-mail once the problem is resolved. For
a complete description of the terms of our SLA, click
Will SpaceSolutions monitor my server?
traffic monitoring, SpaceSolutions exclusively offers SiteMonitor and
ServerMonitor. Through detailed Web-based reporting, these utilities
allow you to monitor the performance at the site and server levels
in real time. This data will allow you to allocate your server resources
more effectively and measure the effectiveness of your site design.
For more information, please contact
What is your policy on bandwidth?
There are no
bandwidth restrictions; your traffic is burstable beyond what your
plan includes. If you exceed your plan for the month, you will be
billed at the overage rate of $3.50 per GB (gigabyte). You can upgrade
bandwidth at the beginning of the next billing cycle to avoid overage
charges in future months. Bandwidth is calculated from invoice to
invoice. Bandwidth upgrades may be requested by contacting firstname.lastname@example.org.
How is bandwidth measured?
is measured from samples taken at the switch. You will have access
to an area of our site which will give you the total bandwidth used
by your server to date as measured at the switch.
How do I upgrade my bandwidth?
Is there an upgrade fee?
upgrades are done with no setup fee, only the incremental monthly
pricing applies.To upgrade your bandwidth please contact email@example.com.
Will there be a statistics
program installed on my server?
At your request
we will install the program Analyze 2.2 (Linux servers only)
at no additional cost. Analyze provides statistical profiles for
all domains hosted on your server which will tell you bandwidth
usage for each domain, as well as which banners or search engines
the traffic has come from.
What software is included with
Unix (Linux, FreeBSD) servers?
will come with a standard install of RedHat Linux or FreeBSD which
will include the latest versions of Apache, Sendmail, Bind, and
Perl. You will have root control with full Telnet and FTP access.
You are welcome to install any additional software on your server.
What software is included with
Windows 2000 servers?
Windows2000 servers will come with a standard installation
of Windows 2000 which includes IIS5.0 and Service Pack 1. You will
have administration access to the server through Terminal Services.
As with all of our server offerings, you will have root control
and are welcome to install any additional software you like on your
server (database, e-commerce, etc).
Will my server have a web-based
All Unix servers
(Linux/FreeBSD) will have a software called "Webmin" installed at
no additional cost. Webmin is a browser-based program that allows
for point and click administration to add domains, mail, FTP, DNS
and perform other administration, all through a web based interface.
SpaceSolutions does not provide any additional interface for Window 2000
What are the common software
applications available with your Unix (Linux, FreeBSD, Solaris)
servers? What are they for?
All Unix systems
(Linux, FreeBSD) will have Apache, Sendmail, Bind, and Perl pre-installed.
Following are brief explanations of each.
Apache is the
web serving software of Linux. We can assist you in configuring
Apache to serve the web site(s) you plan to host. We can provide
initial configurations for your server free for the first 5 domains.
In addition, we can provide configuration instructions if you
would like to learn how to add domains on your own. You can add
as many domains as you like on your new server.
Sendmail is the server's mail software. With Sendmail
you can set up mail accounts, forwarding of mail, and can add
as many accounts as you like. SpaceSolutions support can assist in
configuring Sendmail to accommodate your email needs.
Bind is the
server's DNS software. You can use our DNS free for the first
5 domains, $2.50 per domain per month thereafter. Or if you like,
we can configure your server to run its own DNS name servers at
no additional cost. The advantage to having your own DNS is that
you can add unlimited domains to your name server any time you
want at no additional cost, a good option if you are hosting a
number of domains.
Perl is a standard
scripting language that allows you to program cgis and system
administration scripts and is available free with the standard
install of RedHat Linux.
What other software will SpaceSolutions
install on my server?
On Linux systems
we will install Frontpage98/2000 Extensions (not available on FreeBSD
or Solaris systems) and PHP4, as well as any modules you require.
If you need assistance with installing SQL software, it will also
be installed at no additional cost (Unix only - MySQL, PostgreSQL,
MSQL). If you would like to run MS-SQL on your NT or Windows 2000
server, you may send us the CD-ROMs and we will place these files
on the server so that you can remotely install the program. You
will be responsible for installing/performing MS-SQL configurations.
Will SpaceSolutions Install SSL
(Secure Socket Layer) on my server?
Open SSL is pre-installed
on all UNIX systems (Linux, FreeBSD). Windows 2000 systems also
are pre-configured for SSL capability.
You will need
a certificate for each domain that you need secured. If you do not
have a certificate you can easily purchase a Verisign 40bit or 128bit
encryption certificate through SpaceSolutions.Contact us.
Can I create mail accounts
on my server? What software is included for mail?
All Unix (Linux,
Free BSD) servers will have a software called Sendmail installed
at no additional cost. You can create as many email accounts as
you like and setup up auto-responders, forwarding, aliasing, and
any other mail services you require using Sendmail. SpaceSolutions
support will assist with configuration of your first 5 mail domains
and will answer any ongoing questions you have about Sendmail at
no additional cost.
For Windows 2000 servers, SpaceSolutions will install a software called
Mailmax for an additional fee of $70 per month, with a one time
setup fee of $70. Mailmax is cost-effective, has low server resource
demands, and is an easy-to-use mail solution for NT and Windows
2000. MailMax Web is also available for an additional $20 per month.
MailMax Web has the same capabilities as standard MailMax with the
added ability to set up mail accounts and check mail through a Web
browser.You are welcome to install any additional mail software
you like on your NT or Windows 2000 server.
Will you install SSH?
Yes, we install
openSSH by default on all Linux and FreeBSD systems. We can install
it on Solaris servers on request.
Will Server-Side Includes (SSI)
be activated on my server?
SSI can be turned
on at no additional cost.
What is RAID 1?
Raid Level 1
means that one drive mirrors the other. In the event that one of
your drives fails, the other will immediately continue to serve
data. An additional feature with Raid is that, if one drive is overtaxed,
the overflow requests will be handled by the second drive. RAID1
requires two drives, but you will lose the disk space of one of
the drives. This means, for example, that two 36GB drives will only
give you a total of 36GB of disk space.
What is RAID 5?
RAID Level 5
distributes the parity among the drives. This can speed small writes
in multiprocessing systems, since the parity disk does not become
a bottleneck. Because parity data must be skipped on each drive
during reads, however, the performance for reads tends to be considerably
lower. RAID Level 5 is n-1 meaning you lose the disk space of one
drive in order to stripe data across the drives. A minimum of three
drives is required for RAID5.
What is the difference between
SCSI and EIDE?
The primary difference
is that SCSI (Small Computer System Interface) has a processor built
into the drive which allows for faster read / writes. The EIDE (Enhanced
IDE) drives rely on the CPU. SCSI is the recommended option if you
are planning to run a database. EIDE is suitable for standard web
Do you provide load-balancing
offers a hardware (switch) based load-balancing solution to accomodate
high availability server clusters.
For more information: see Load-balancing
Can I have one or more servers
linked together for private communications?
offers a service called "PrivateNet". With PrivateNet each of your
servers will be connected to a private switch via 100Mb Ethernet
cards. They will also be connected via a second set of 100Mb Ethernet
cards to a switch which gives access to the public Internet. PrivateNet
prevents traffic from travelling over a public port, eliminates
bandwidth costs for traffic between servers, and provides higher
security for communication between servers.
What tape backup solutions
do you offer?
Tape Backup solutions
may be added to any server configuration by the addition of a SCSI
DAT tape drive. For servers configured with tape drives, full tape
backup services are available on a daily or weekly basis, both with
e-mail notification. For backup scheduling on Linux and Windows
2000 systems please contact us.
Hosting offers standard AA/BB tape rotation on a weekly or monthly
basis. This service can be used in conjunction with our tape backup
service or we can rotate tapes that you back-up remotely. All tapes
are stored in our off-site, fire-safe, secured facility. Tape rotation
is performed late Sunday evenings unless otherwise specified.
What is Name Based Hosting?
Do I need an IP for each domain on my server?
Name based hosting
is a method used to allow a server to host multiple domains with
only one IP address. You do not need an IP address for each site;
in fact, you only need one IP for the entire server. Name based
hosting does not affect the performance or appearance of the domains
hosted. It's also a good way to economize on IP usage.
*Some search engines do not support name based sites.
How do I add additional IPs?
Is there an upgrade fee?
may be added at a rate of $2.00 per IP address per month and can
be added at any time by submitting a support request.
Can my hardware be upgraded?
What are the fees for this?
You can upgrade
any component of your server at any time to increase your resources
as demand requires. Upgrade fees generally range from $75.00 to
$150.00 depending on the size of the upgrade, in addition to the
incremental price difference. Turnaround for hardware upgrades is
24hrs from the time of confirmation. To request a hardware upgrade,
please submit a reques, referencing your server number and customer
Does SpaceSolutions provide DNS
Can I have my own DNS name servers configured?
You can use our
DNS name servers at no cost. If you prefer, we can configure your
server to run its own DNS at no additional cost. You can then add
as many domains as you like.
*If you would
like your own name servers, please note that you will have to register
the name servers at here.
The registration process can take from 7 to 10 business days. We
recommend that you use the SpaceSolutions name servers for the first
month while yours are being configured and registered.
DNS service is available to current SpaceSolutions customers only.
Can I use SpaceSolutions as my secondary
Yes, you can
use SpaceSolutions for your secondary name server. This service is available
at no cost. You may request this service by contacting firstname.lastname@example.org.
Please reference your customer number and server number.
What security measures are
taken at SpaceSolutions?
security very seriously. Every precaution is taken to ensure that
absolutely no one has access to your server other than our technical
staff. Passkeys and video surveillance ensure that your server is
safe and secure. We do not monitor content and do not release customer
profiles or disseminate customer information.
Does SpaceSolutions offer any firewall
a variety of managed hardware firewall solutions ranging in price
from $150/month to $10,000/month.
For more information: see Managed