Acceptable Use Policy described below defines the actions which IVC considers be abusing and strictly prohibiting. There are no exclusions in this Listing. Please, be aware that the actions listed below are also prohibited from other Internet Presence Providers (IPP's) and their users on behalf of IVC to advertise any service hosted by IVC or connected via the IVC Network. For abbreviation purposes, I Venture Circulation will be referred as IVC and companies or individual account owners using out services CUSTOMERS.
IVC Acceptable User Policy has been formulated with the following goals in mind:
The acceptable User Policy below defines the actions, which IVC considers to be abusive, and thus, strictly prohibited.
examples named in this list are non-exclusive, and are provided solely
for guidance to IVC customers. If you are unsure whether any contemplated
use or action is permitted, please send mail to firstname.lastname@example.org,
and we will assist you. Please note that the actions listed below are
also not permitted from other Internet Service Providers on behalf of,
or to advertise, any service hosted by IVC, or connected via the IVC network.
Customers may not attempt to interface or deny service to any user, host, or network. This includes, but is not limited, flooding, mailbombing, or other deliberate attempts to overload or crash a host or network.
If your server is the initiator or target of a denial of service attack that adversely affects our/somebody else network, we will terminate your account without warning and you will be held responsible for any charges that may result from this action.
Activities that attract denial of service attacks are expressly prohibited. Customers involved in these activities will be terminated as soon as we are aware of them. These activities include, but are not limited to: selling shell accounts, and involvement with IRC of any kind. This prohibition is for the protection of our customer base as a whole; these kinds of services ten to attract attacks that have the potential to degrade service for all of our customers.
IVC will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate systems or network security may incur criminal or civil liability.
I Venture Circulation reserve the right to charge up to RM2000 per complaint to investigate.
The security notification will be sent via our customer subscribed mailing list, with a subject line of "Mandatory Security Update". It will provide a synopsis of the exploit, what are effected, and probable repercussions associated with failure to update. In addition, the email will provide a link for customers to download updated software or fixes, or patches, and directions on installing it. Customers are responsible for following the instructions in all "Mandatory Security Update" within 24 hours from their release.
To ensure the security of the clients' servers and to maintain our network integrity, in 24 hours past notification the software at issue has not been updated or patched, I Venture Circulation reserve the right to apply all necessary updates, fix and other obvious security holes we may find, and bill the customer's account at the applicable hourly support rate without further notice or customer approval.
Requests for modification, including translating into other languages, addition of links or advertising, changes to menus, or customers-specific options, must be sent to email@example.com and are subject to an approval process by all departments. In general, the only changes approval are those of a general nature, representing an increase in functionality for all customers. Changes for a single customer who would cause more than one concurrent version of the software will not be considered.
I Venture Circulation will do changes that are approved on a prioritized basis technical staff. Expedited processing of a change order can be paid for by a customer, but the changes remain property of I Venture Circulation and may be given to other customers.
does this mean to me?
Any IP numbers which remain unused after a 30-day period, according to our periodic 'ping' testing, will be subject to reassignment by I Venture Circulation. No prior notice will be given, but we will email you at your current contact address to inform you that we have taken back the IP numbers. You can of course request more when your are ready to use them. And, as stipulated elsewhere, any work incurred in reclaiming unused IP numbers which have been registered as nameservers will be billed at our current administrative services rate.
While we will allocate our customers an "unlimited" number if IP addresses, our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based, hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting."
I Venture Circulation may assign its customers IP (Internet Protocol) addresses on a temporary basis or for the life of the contract. Customer agrees that IP addresses are not portable, and acknowledges that IP addresses are the sole property of I Venture Circulation and are assigned as part of the services. Furthermore, client acknowledges that use of IP addresses not allocated by I Venture Circulation to customer our users is expressively prohibited and will incur a penalty fee.
This fee would be calculated on a standard engineers hourly rate fee or RM150 separate from any other service or incident fees prepaid by customer. At the conclusion of Customer's contract, Customer is required to provide a copy of an Authorized domain registrar (i.e. MYNIC or any registrar) records, showing that Customer's hostname servers no longer claim the use of our IP addressed we have provided to customer. This document must be delivered to I Venture Circulation within 10 days after the effective contract termination date.
IVC's services may only be used for lawful purpose. Transmission, distribution, or storage of any information, data or material in violation of Malaysia regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other stature. IVC's reserves the right to remove such illegal material from its servers.
The customer is responsible for keeping his billing data with IVC up-to-date and accurate. Furnishing false data on any contract or application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.
The resale of IVC's products and services is not permitted, unless specifically permitted and documented in a written agreement.
Important IP Disclosure: I Venture Circulation may assign customer a reasonable amount of IP addresses (Internet Protocol) on a temporary basis or for the life of the contract. Client agrees that IP addresses are not portable and acknowledges that IP addresses are the sole property of I Venture Circulation and are assigned as part of the services. Furthermore, client acknowledges that use of IP addresses not allocated by I Venture Circulation to customer or users is expressively prohibited and will incur a penalty fee. This fee would be calculated on a standard engineers hourly rate fee of RM 200 separate from any other service or incident fees prepaid by customer.
a violation of this AUP:
invoices are sent to customers via e-mail / posted mail. Returned cheques
will incur an administrative fee of RM 100. timely payment is crucial.
All accounts that are past due by more than 5 calendar days are subject
to 5% late Fee and interruption of service(s) without further notice.
Due to protection concerns, notifications of cancellation must include the company letterhead, account name, principal contact name with valid signature, third party cancellations are not accepted.
Upon termination, either by I Venture Circulation or Customer, for any reason, Customer is responsible for deleting his / her host registrations from domain registrar(s) within 10 business day. Customer further agrees to pay I Venture Circulation all reasonable administrative costs if I Venture Circulation must intervene in de-registering the hosts.
©2003 SpaceSolutions.com, an I Venture Circulation company. ALL RIGHTS RESERVED.